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| OKR | Status | Owner | Progress |
|---|
| Revenue Target: $2.4M | At Risk | Sales | |
| NPS Score ≥ 75 | Behind | Support | |
| Onboarding < 48h | At Risk | Ops | |
| Agent Automation 60% | At Risk | Product | |
| Retention 95% | Behind | HR | |
The primary risk is the revenue target. Sales is at 67% of the $2.4M quarterly goal with 3 weeks remaining. Current pipeline shows 4 deals in Stage 3 totaling $412K. The gap requires either accelerating existing pipeline or a late-quarter push.
NPS is the structural concern. At 45% progress toward 75, this reflects systemic friction in the support experience. The v3.79 release correlated with a ticket spike.
Employee retention is behind at 38%, but this may be a measurement lag — HR typically updates monthly.